Online Ticketing FAQ

Our New Online Ticketing System

As of October 2021, we have a new online ticketing system. New and returning visitors will need to create a new account. Current and former BAMPFA members will need to set a new password for their accounts to access their benefits online. To learn more read our ticketing user guide, and review the information below.

I forgot my password. How do I get a new one?

If you are a registered user of the site and do not remember your password, visit the Login page and click FORGOT PASSWORD. Enter your email address and a temporary password will be sent to you immediately.

Can I buy tickets in person instead of online?

Yes, you may purchase advance tickets (without a surcharge) at the BAMPFA admissions desk during our hours of operation. If an event is not sold out, you may also purchase tickets in person at the event.

What is the Additional Feature ticket price category?

We offer a discount to patrons who attend more than one film screening in a single day. If you have already purchased, or added to your cart, a film ticket for that same day, you can select this option.

I was given a promo code to use when buying tickets for an event. Where do I enter this code?

Promo codes can be entered on the checkout page in the “promo code” box at the bottom of the page. They can also be entered any time during your transaction via the “promo code” box in the top right hand corner of the page next to “view cart”.

I was given a promo code to use when buying tickets for an event. I never received or lost my code. How do I get a new one?

Please contact Member Services at (510) 642-5186 or email bampfamember@berkeley.edu.

Can I purchase a membership at a discounted rate?

BAMPFA offers a ten-percent discount on a membership for:

      • People age 65+
      • UC Berkeley students, alumni, faculty, and staff members
      • People with disabilities

To purchase a discounted membership, please visit our admissions desk or call (510) 642-5186. Proof of status is required. 

How do I add a second cardholder to my membership?

Dual/Family Memberships and above can have a second cardholder. You may add the name of a second cardholder at the time you join online. To add or change a cardholder on your membership you can contact our Member Services by emailing bampfamember@berkeley.edu or by emailing our visitor services team at bampfa@berkeley.edu. You can also update your membership by visiting the Admissions Desk upon your next visit.

How do I purchase a gift membership?

Contact Member Services at (510) 642-5186.

What if I am still having trouble completing my online ticket purchase?

We are sorry that you are having difficulties. For help, call (510) 642-1412 to talk to a member of our staff; this line is answered from 9 AM to 7 PM Wednesday through Sunday. You may also visit the BAMPFA admissions desk during open hours, Wednesday through Sunday, 11 AM to 7 PM.